Travel Agency Manager

We are seeking an experienced and dynamic individual to fill the role of Travel Agency Manager. The ideal candidate should possess a minimum of 2 years of work experience in a travel agency setting, with a strong understanding of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

Key Responsibilities:

1. Team Leadership:
   • Manage and lead a team of travel agents, providing guidance, support, and training as necessary.
   • Foster a positive and collaborative team environment to enhance productivity and customer service.
2. Operational Excellence:
   • Oversee day-to-day operations of the travel agency, ensuring efficiency and adherence to industry standards.
   • Implement and optimize processes to streamline workflow and enhance customer satisfaction.
3. Customer Service:
   • Ensure high-quality customer service by addressing client inquiries, resolving issues, and maintaining strong client relationships.
   • Stay updated on industry trends and travel regulations to provide accurate and informed assistance to clients.
4. Sales and Business Development:
   • Develop and implement strategies to drive sales and achieve revenue targets.
   • Identify business opportunities, negotiate contracts, and establish partnerships to expand the agency’s client base.
5. GDS Expertise:
   • Utilize expertise in GDS (Amadeus, Sabre, Galileo) to efficiently book flights, hotels, car rentals, and other travel-related services.
   • Train and support team members in effective GDS utilization for optimal service delivery.
6. Financial Management:
   • Monitor and manage the agency’s financial performance, including budgeting, cost control, and revenue forecasting.
   • Implement strategies to maximize profitability and reduce operational costs.

Qualifications:

• Minimum of 2 years of relevant work experience in a travel agency.
• Proficiency in one or more GDS platforms (Amadeus, Sabre, Galileo).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of travel industry trends and regulations.
• Proven track record in achieving sales targets and business growth.

Candidates with an international background are encouraged to apply for this position. We welcome professionals who bring diverse experiences, cross-cultural adaptability, and a global mindset. Your unique perspectives and skills will contribute to our dynamic team and further enrich our international work environment.”